think every one should own their fault in a kind way to any one, be he or she the lowest—if one has been rude to or injured them by word or deed, especially those below you. People will readily forget an insult or an injury when others own their fault, and express sorrow or regret at what they have done."
The Letters of Queen Victoria : A Selection from Her Majesty's Correspondence between the Years 1837 and 1861 / Volume 1, 1837-1843
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Queen of Great Britain Victoria
